FREE SHIPPING ON ORDERS OVER $300 in Australia - use code "FREESHIPAUS" at checkout.

0

Your Cart is Empty

Returns and Refunds Policy

RETURNS & REFUND POLICY

Thanks for purchasing our products (or subscribing to our services) at www.brakenwear.com; operated by LBL Pty Ltd trading as Brakenwear Pty Ltd.

We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.

If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 30 days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within 30 calendar days of your purchase.

After the 30 day period, we cannot offer you a refund or exchange. We encourage our customers to try the product in the first 7 days after their purchase to ensure it meets your needs.

To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus items, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges.

Returns Process

If you have any further questions or would like to request a refund or a return, please contact us first by emailing sales@brakenwear.com, detailing any issues/reasons for return.  Return postage is at your cost.

Refunds

Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 7 calendar days of receiving the return.

In some cases, refunds maybe refused:

  • Products returned show obvious signs of use;
  • Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error; and
  • Any article returned more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check with your bank or credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is processed by banks.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@brakenwear.com

Exchanges

If you need to exchange an article for the same article, please send us an email at sales@brakenwear.com and follow the returns procedure requesting a RMA number, detailing any issues/reasons for return.  You will then be contacted with a Return Material Authorisation (RMA) Order number and return address which needs to be referenced on your return package. Also include the email correspondence and picking slip inside the box.  Return postage to Brakenwear is at your cost, we will cover postage to you with your exchange items.

Gifts

If the article was marked as a gift or purchased as a git card when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the article is returned, a gift certificate will be sent to you email.

If the article wasn’t marked as a gift at the time of purchase, or if the if the customer has had the order shipped to you later, we will send a refund to the customer and he/she will be informed of your return.

Shipping

You will be responsible for paying your own shipping costs to return your article, unless the article is defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you, may vary. If you are shipping an article over $300 AUD, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned article.

 

Subscribe